Frequently Asked Questions (FAQ)

New to Evergreen?
How should I dress?

Loose fitting, comfortable clothing is best, so that your therapist can easily examine the area to be treated. For example, if you are receiving treatment for your knee, it is best to wear shorts or pants that can be easily rolled up.

What do I need to bring with me?
  1. Please bring your physical therapy referral provided to you by your doctor.
  2. Insurance card(s), if your insurance is covering the cost of physical therapy.
  3. Identification card, driver’s license or other.
  4. Completed registration forms. Registration forms are available on our Patient Center page of this website or can be emailed to you upon request. You may also fill the forms out at our office at the time of your visit, but we ask that you arrive 15 to 20 minutes prior to your appointment to do so.
How long will each Physical Therapy session last?

Your initial evaluation will typically last approximately 60 minutes.

Follow up treatment sessions are typically between 30 and 60 minutes.

How many visits will I need?

The number of visits you will need will depend on your diagnosis, the severity of your impairment, and any past medical history. You will be re-evaluated on a monthly basis by your physical therapist who will communicate with your doctor to provide recommendations on the number of visits you will need.

Where should I park?

You can park on the streets for free for a max of 2 hours on either Marengo or Del Mar. We encourage all patients to pay close attention to any street parking signs as time and day restrictions do apply and do differ between the two streets. You may also find covered parking for the building on Del Mar Blvd, which is approximately $1 for every 20 minutes. We do not validate for building parking at this time.

Can I use my insurance for Physical Therapy or other services?
How much will Physical Therapy cost?

The cost of therapy will vary depending on which insurance you have. As a courtesy to our patients, we do contact your insurance company prior to your first visit to find out if you will have a deductible, co-pay or co-insurance. However, we highly encourage our patients to contact their insurance company as well to find out the specifics of their particular insurance plan.

Which insurances do you accept for Physical Therapy sessions?

We accept most PPOs, Medicare, and Worker’s Compensation Insurances. Please contact our clinic for a current list of insurances we accept.

Unfortunately, at this time we do not accept HMOs or Medi-Cal. We do offer competitive cash rates if you would like to receive services with us.

Do I need a prescription for Physical Therapy?

We encourage all of our patients to see their physician for a physical therapy prescription prior to coming in for therapy. California allows for Direct Access to physical therapy without seeing an MD first, however in many cases insurance companies will still require a prescription from an MD.

Will insurance cover fitness, wellness, Pilates, yoga, or massage sessions?

At this time, most insurance companies do not cover these types of services. We do, however, offer competitive cash rates and package deals for these types of sessions. For a current list of prices, please contact our office.

Where do I find information about my claims process with the Lanterman Regional Center?

Learn More Private Policy